![]() "I was working 20-hour shifts all the time, just from them extending my shifts," she says.Ĭhauvin recalls a time, while helping to board a flight, that she was told to locate a pilot who was on the plane as a passenger. ![]() Chaotic scheduling and mandatory overtimeįormer Southwest operations agent Hally Chauvin says she quit the company three months ago because of chaotic scheduling and mandatory overtime. The company has faced criticism for its outdated scheduling software and communications systems, and the impact that has - not just on passengers but also its employees. airline at that time, had 19 flights drop off its schedule.īoth the Biden administration and Congress say they will investigate what went wrong at Southwest. In comparison, Frontier, which had the second-most cancellations by a U.S. National Unclaimed luggage piles up at airports following Southwest cancellationsīy Thursday afternoon, there were still few signs of relief: More than 2,300 Southwest flights had been canceled, according to airline tracker FlightAware. When they finally got back home to Memphis and stood in line with dozens of others to check on their luggage, it turned out their bags had been in Denver the whole time. It was a frigid minus 3 degrees in Denver, but the family had packed their winter coats and had only the warm-weather clothes they'd put on that morning in California. "Which didn't make sense to us because no flights had taken off." "We were told that night that our bags had already flown to Memphis," she said. This is the seventh year Southwest has made the list. The Dallas -based carrier ranks among the top 100 companies in the Large Employer category. (NYSE: LUV) ('the Company') is proud to be named one of Forbes 2022 Americas Best Employers. Like so many, April Proveaux and her family of five were stuck in Denver for four days with no luggage. 18, 2022 /PRNewswire/ - Southwest Airlines Co. ![]() The severe weather has exacerbated staff shortages caused by the " tripledemic" that's left employees sickened with COVID-19, the flu and RSV.īut it was a breakdown of the airline's old computer system used for crew scheduling that has turned otherwise challenging weather-fueled disruptions into what experts have called an "unprecedented" airline meltdown. "With another holiday weekend full of important connections for our valued Customers and Employees, we are eager to return to a state of normalcy." "We are encouraged by the progress we've made to realign Crew, their schedules, and our fleet," the company said in a statement. Weather The blizzard is just one reason behind the operational meltdown at Southwest Airlines
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